Virtualization both complex and exciting for IT
Despite an explosion in complexity, a recent study from Forrester suggests virtualization has improved service quality and operational staff productivity and morale. Productivity improves because more server instances must be supported by the same number of administrators. Conventional wisdom would suggest this increased workload would impair morale, but staff members are enjoying the novelty of the new technology. Eventually, this novelty will diminish and automation will be needed to address the heavier workload.